Refunds Policy
1. Refunds Policy
If there is an issue with your product, please send a complaint via our email. You must submit your request within 30 days from the delivery date. You will need the order number as well as the email address used to place the order. Additionally, you must attach images/videos of the defective product, poor print quality, or products significantly different from those advertised on the website. After review, we will immediately replace the product according to your request or refund you without requiring you to return the defective product to us.
As our products are custom-printed and unique, they will only be eligible for a refund if the product itself is defective, if the print quality is poor, or if the product significantly differs from the one advertised on the website. We will use this information to consider replacements and prevent errors in the future.
If you prefer a refund instead of a replacement product as per your request, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within 3 days.
The refund amount will not include shipping fees, tax, only the price of the product, please take note of this.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@chussin.com
2. Cancellation/Refund Policy
You can cancel your order within 12 hours of purchase. Unfortunately, after 12 hours, we're unable to process cancellations as we need to ensure timely processing and delivery. Therefore, your order will proceed as scheduled after this timeframe.
If you want to cancel your order, please send us an email at support@chussin.com